APUA has issued a disconnection notice for customers in arrears. APUA warned that services may be cut in January 2026. The warning applies to accounts overdue for more than 30 days. The notice covers electricity, water, and telecommunications services.

According to APUA, the advisory affects multiple services. These include electricity and water accounts. It also includes telecommunications services. Affected telecom services cover inet mobile, home, and business accounts.

As a result, APUA urged customers to act quickly. Customers should verify their account status immediately. Early action can help prevent service interruptions. Therefore, checking balances is strongly encouraged.

Customers have several options to confirm their balances. They may contact APUA’s Customer Service Department. Alternatively, they can access the APUA Online Portal. In addition, customers may reach out via email.

Meanwhile, APUA addressed customers facing payment challenges. Those experiencing difficulty should contact the Credit Control Department. Through this department, customers can discuss payment plan options. This step may help avoid disconnection.

APUA also outlined available payment methods. Customers can make payments online through the official APUA website. Payments are also accepted through banks. Credit unions offering online platforms can also be used.

Furthermore, APUA reminded customers about reconnection timelines. Reconnections usually occur within one to two business days. This applies after payment is received. Therefore, early payment can reduce inconvenience.

To help customers plan, APUA emphasized ongoing responsibility. Regular account monitoring remains important. Timely payments ensure continued access to essential services. Consequently, customers are encouraged to stay informed.

Services Affected

• Electricity
• Water
• Telecommunications
  • inet mobile
  • Home services
  • Business services

Ways to Check Accounts

• Contact Customer Service
• Use the APUA Online Portal
• Email APUA

Payment Options

• APUA official website
• Banks with online services
• Credit unions with online platforms

Finally, APUA encouraged proactive engagement. Customers who act early can avoid disruption. The authority continues to promote timely payments. This approach helps maintain uninterrupted utility services.

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