APUA warns residents about a fake disconnection notice circulating online. In fact, scammers spread the message on social media and messaging platforms.

On 14 March 2026, the authority clarified that the notice is malicious. Therefore, officials confirmed that the utility did not issue it.

The false message claims that specific communities in St. John’s will face service disconnections. However, APUA confirmed that no communities face targeting.

Recently, the utility sent its routine monthly reminder to customers whose accounts are over 30 days overdue. Yet, that notice did not single out any communities.

Moreover, APUA emphasized that the areas named in the fake notice do not appear on any current disconnection list. Consequently, residents should ignore the circulating message.

Furthermore, the utility strongly condemned those creating and sharing false notices. Officials warned that such misinformation causes unnecessary worry among customers.

In addition, APUA urged individuals responsible to stop distributing the misleading message immediately. They emphasized that spreading fake information carries serious consequences.

Meanwhile, the company advised the public to rely only on official communication channels. For example, residents should check the APUA website, verified social media accounts, and the official WhatsApp channel.

Also, staff reminded customers to avoid unofficial sources. By checking only verified channels, residents reduce the risk of falling for scams.

Furthermore, the utility reassured customers that it continues to communicate openly and transparently. In fact, officials thanked the public for cooperating and staying vigilant.

In addition, APUA updates official channels regularly with accurate information about account status and disconnection schedules. Therefore, residents can stay informed.

Likewise, residents who experience account issues should contact APUA directly. This ensures that they receive guidance from verified sources.

Finally, the utility reminded the public that official notices always clearly identify affected communities and provide proper contact details.

By following these steps, residents can protect themselves from false notices and stay informed about real utility updates.

Moreover, APUA monitors online platforms continuously and will act if misleading messages continue to appear.