WhatsApp has become a powerful tool in local politics. Moreover, in St. Philip’s North, it may feel like a public utility.

Recently, at a town hall in Glanvilles, a young woman made a plea. Her mother had sold goods at Long Bay for 19 years. However, an officer from the Development Control Authority ordered her to leave.

As a result, she faced losing her only income. So, she turned to Cabinet ministers at the meeting.

Ministers huddled on stage. Then, they called the order a mistake. Consequently, the vendor was allowed to stay. The crowd cheered.

Yet, the moment raised concerns. After all, why did it take a campaign event to fix it? A long-time vendor should not need a microphone for justice.

Meanwhile, the March 16 by-election draws near. In this race, access seems key. In fact, a candidate’s phone may matter more than roads or pipes.

Public Works Minister Maria Browne praised Labour candidate Randy Baltimore. She said he often messages her on WhatsApp. Whenever residents report potholes, he reaches out directly.

Therefore, problems get quick responses. However, critics warn this signals a deeper issue. When systems fail, personal access replaces policy.

Similarly, water shortages highlight the strain. At a Seatons meeting, Utilities Minister Melford Nicholas made a bold pledge. He promised 24/7 water to eastern villages by Saturday.

In addition, he shared his personal number. “Hold me accountable,” he urged. Residents could message him directly.

Although the gesture sounded transparent, it raised doubts. If the Antigua Public Utilities Authority worked smoothly, would this be necessary?

When ministers act as help desks, institutions appear weak. Furthermore, those without access may feel excluded.

The Antigua and Barbuda Labour Party promised practical solutions in its 2023 manifesto. Still, tight election margins suggest frustration remains.

Ultimately, voters face a choice. Do they want leaders who fix problems through personal chats? Or do they want systems that work without them?

In the end, every resident in Willikies, Seatons, and Glanvilles deserves clear answers. Not as a favor, but as a right.